WARRANTIES - In General
Product's warranties are provided by the manufacturer. MOJOTOYS and it’s distributors administers the individual manufacturer warranty, which may include returning defective products to MOJOTOYS and it’s distributors, sending products to a factory authorized repair center, or factory direct returns. MOJOTOYS and it’s distributors must abide by the return policies dictated by our manufacturers.
E-BOOK's purchased from MOJOTOYS are 90 day money back quarantees from the date of purchase. In the event money back is requested, the returned amount shall be the purchase amount paid , less paypal or credit card fees. Proof of purchase is required.
All ClickBank purchases follow, and are handled by ClickBank and their return policies.
WARRANTY FOR MOJOTOYS-CONFIGURED SYSTEMS
MOJOTOYS standard policy on systems configured by MOJOTOYS is a 1-year parts replacement service. MOJOTOYS will replace defective parts for 1- year with the same item if available, or with a similar item if a direct model replacement is unavailable, at our discretion. However, product's warranties are provided by the manufacturer. MOJOTOYS administers the individual manufacturer warranty, which may include returning defective products to MOJOTOYS, sending products to a factory authorized repair center, or factory direct returns. MOJOTOYS must abide by the return policies dictated by our manufacturers. Product must have been purchased from MOJOTOYS and configured by MOJOTOYS. This does not cover abuse by end-user. Vendor must be currently carried by MOJOTOYS. MOJOTOYS does not guarantee data integrity and is not responsible for its loss.
MOJOTOYS reserves the right to modify the above terms and conditions at anytime without notification.
TECHNICAL SUPPORT - In General
Technical support services are provided FREE by our in-house tech support team Monday through Friday, 8:30am to 5:00pm PST. Our technical engineers benefit from ongoing training and access to the most comprehensive information libraries available.
Also available is a one-to-three year on-site service programs and customer technical support programs.
DAMAGES
MOJOTOYS 's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
- Note any damages on the receipt.
- Refuse the shipment (if possible) so that it is returned to MOJOTOYS or it's distributors for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact MOJOTOYS for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
DISCREPANCIES
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials
- All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.
- MOJOTOYS credits based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
RA REQUEST
Before returning a shipment to MOJOTOYS or it's distributors, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by calling us directly at 1-760-271-8325.
Have the following information ready:
- Account Number
- Company Name
- Invoice Number
- Model Number
- Serial Number
- Outline of the problem.
Xbox
Xbox Consoles - MOJOTOYS tracks serial numbers on all consoles. Defective return window is 30 days from original MOJOTOYS invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Buyer will be billed for missing parts.
Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Buyer will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Buyer will be billed for missing parts.
Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles - MOJOTOYS tracks serial numbers on all consoles. Defective return window is 30 days from original MOJOTOYS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles - MOJOTOYS tracks serial numbers on all consoles. Defective return window is 30 days from original MOJOTOYS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Buyer will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
JVC: No returns for credit on color television, VCR, DVD or camcorder. Authorized service center repair only (800-537-5722)
Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Philips: All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only and cannot be returned to MOJOTOYS. See complete Philips guidelines here.
Philips End-User Return Policy: Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.
Toshiba: No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)
